Frequently Asked Questions
ONE | DOSE is the creator of Australia’s first exact-dose pool care system.
Our simple Scan → Dip → Match process removes the guesswork from pool care. Just scan the QR code, test your water with our strips, and we instantly calculate the exact chemical dose your pool needs.
We deliver premium pool chemicals straight to your door with next-day delivery across the Gold Coast, so there’s no more trips to the pool shop or confusing dosage charts.
We also offer rapid pool servicing for customers across the Gold Coast, helping fix green or cloudy pools fast with professional water testing and precise chemical dosing.
What Is Scan Me, Dip Me, Match Me ?
For Chlorine & Salt Chlorinated Pools - we turn your at home water tests into exact doses and deliver them straight to your door next day! Receive our FREE starter pack which contains everything you need to get started, including;
ONE | DOSE test strips (which are unique to our system), QR stickers, and instructions.
- Scan Me → Scan the QR code on the stickers from your starter pack to be taken to the Match Me panel
- Dip Me → Dip the test strip from your starter pack into your pool water
- Match Me → Match your strip results to the Match Me panel, enter your pool volume & surface type for your perfect dose delivered next day!
This ensures you get exactly the right product, in exactly the right amount, every time. No confusing charts, just the exact treatment your pool needs in a clean, single-use dose that makes pool care fast, accurate, and stress-free.
Request your FREE starter pack here.
How do I know what my pool needs?
That’s the best part — you don’t have to. Simply use the test strips from your ONE | DOSE Starter Pack, then enter your results into our Match Me panel. Our system instantly calculates the exact chemical dose your pool needs based on your water results. No guesswork. No wasted chemicals. Just clean, balanced water — without the mental load.
How often should I treat my pool?
It depends on your pool and the season, but generally we recommend testing and treating every two weeks during the warmer months, and every three weeks during winter.
With ONE | DOSE you’re not locked into a schedule. You treat your pool based on what your water actually needs. No apps. No subscriptions. Just precise dosing when your pool needs it.
Where do you deliver?
We currently deliver across Gold Coast metro, with next-day delivery available in active service areas. As we expand across Australia, we’ll announce new delivery locations on our website and social media.
How long will my order take to arrive?
Orders placed before our daily cut-off are delivered next day across the Gold Coast. Once your order is confirmed, our team prepares your exact-dose chemicals and sends them straight to your door. Fast, simple, and no more trips to the pool shop.
How can I contact ONE | DOSE?
You can contact us by phone, email, or through our social channels. Our team typically responds within a few hours during business hours.
ONE | DOSE is an online-first operation based on the Gold Coast, but we’re always here to help with any questions about your pool or your order.
t. 1800 369 333
e. info@onedoseaustralia.com
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