Frequently Asked Questions

What is One Dose?

One Dose is pool care, simplified. We deliver pre-measured, single-use chemical treatments based on your actual pool test results — no guesswork, no waste, and no giant tubs of chlorine collecting cobwebs in the shed. Just the right dose, right when your pool needs it. Designed for clarity, convenience, and confidence, One Dose makes looking after your pool as easy as opening the mailbox.

How does One Dose work?

It’s simple: test your pool, tell us the results, and we’ll send you exactly what your water needs — nothing more, nothing less. Each One Dose treatment comes pre-measured and clearly labelled, so all you have to do is open, pour, and swim. No confusing charts, no dodgy calculations, just crystal-clear water made easy.

How do I know what my pool needs?

That’s the best part — you don’t have to. Just use your starter pack test strips and follow the instructions #ScanMeDipMeMatchme - pop your results into our match me panel. We’ll crunch the numbers and send you a tailored One Dose treatment based on what your water actually needs. No guesswork, no wasted chemicals — just clean, balanced water without the mental load.

How often should I treat my pool?

That depends on your pool and the season — but generally, we recommend testing and treating weekly during the warmer months, and every 2–3 weeks through winter. With One Dose, you’re not locked into a schedule — you dose based on what your water actually needs. Simple. Smart. Spot-on every time.

Where do you ship?

We currently deliver locally locally to Gold Coast metro, keep up with our social media accounts as we expand across Australia to see where were heading next!

How long will my order take to arrive?

If your in one of our operational areas, ONE | DOSE guarantees your order will be with you next-day.

How Can I Contact You?

Were available during business hours on any of the following methods below, call us, email us, or connect with us via our socials, we typically respond within a few hours and are here for any of your questions or feedback!

ph. 1800 369 333
email. info@onedoseaustralia.com

Keep Up With Us On Instagram @one_dose_australia

Follow Our Updates On Facebook https://www.facebook.com/onedoseaustralia

Check Out Our Latest On LinkedIn https://www.linkedin.com/company/one-dose-australia

Contact form